Customer Care

Making Vacations Memorable

We are so pleased that you made the decision to vacation with us! We are the leader in vacationing on Hilton Head Island. In fact, we've traveled nearly 400,000 families so far! Your 100% satisfaction is our primary goal. We hope the following information will be a good start toward answering some of the questions which may arise. If you still have questions after reviewing the following, please feel free to contact one of our customer service representatives.

Where do I check in?

In some cases, guests may report directly to the desintation resort-hotel. Professionally staffed Welcome Centers in each of our destinations ensure a wonderful vacation experience. The welcome center staff will offer area tips, suggest restaurants, provide hotel vouchers and schedule a tour of the host property.

Where will I be staying?

Hotels are conveniently located near the popular attractions and beach access. Vacation packages typically include standard hotel accommodations one room with two double beds for up to 4 travelers. Should you need additional rooms, please contact our Reservations Department for rates and availability. Due to availability, hotels are assigned on a first-come-first-serve unless otherwise arranged prior to arrival.

I bought a package and need to set my actual travel dates.

Our staff would be happy to set your travel dates. Please call our Customer Service Office at 800-363-5798. Simply reference your name, telephone number, and preferred dates. We will take care of this rest! Be sure to let our staff know of any special requests to help make your vacation more enjoyable..

How can you assure a safe and protected transaction.

Whenever possible, purchase travel services only from businesses you know to be genuine and that have a good reputation. Take your time and understand the details. We want to make sure we meet and exceed your expectations. Get the details before you buy. For example, find out what accommodation is included in a package and check it out before you book. If meals are included, find out what restaurants are used and any limits or restrictions on what you may order. Get it in writing. If the offer comes over the phone or by email, ask them to send you a full description of the package and all terms and conditions. Do not be afraid to question inconsistent details. Make sure you know all date restrictions on any travel package. If in doubt, pay by credit card. Most likely, your credit card company offers a great customer protection plan.

How is this trip offered at such a low price?

As a promotional package, the host resort has elected to spend thier advertising on YOU rather than other traditional advertising mediums. The cost of accommodations and activities has become very expensive over the years, but through our local partnerships, our company has been able discount these for our participating guests. Guests of the host resort can take advantage of travel savings when participating in the preview promotions. It's our treat, and there is no cost or obligation to purchase. If you DO like the resort and products offered, you will do business, or at least go home and tell your friends about it.